We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible. We accept cancellations by phone, email, or direct message prior to 6:00 pm Thursdays the week of delivery. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order.
Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations recieved by 12:00 pm the Friday before delivery and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to our discretion, to change or otherwise offer any other options to the customer. Orders that cannot be delivered due to customer’s wrong information or availability will be taken back to The Midnight Baker and stored until further notice from customer.
Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any items that are not picked up or delivered within 24-48 hours after the due time and you will NOT be refunded due to the above rules.
All of our products are handmade and we take pride in all we create. However, if you are unhappy with your order and/or purchase, please notify us immediately (within 24 hours) with your concern and return your products to us. All refunds will be provided as store credit toward a future purchase.
Changes to this Statement
Please note that this Policy and the price list may be subject to modifications and change without notice.
The Midnight Baker reserves the right to post photographs/images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission).